LubriGo Del Caribe S.A.S., Tax ID (NIT) 901.765.785-4, a simplified stock company (S.A.S.) domiciled at Carrera 3 # 46B-120, Marbella, Cartagena de Indias, Bolívar (hereinafter "LubriGo"), is the controller of the personal data it collects through this website, WhatsApp and its social networks, in compliance with Law 1581 of 2012, Decree 1377 of 2013 and related regulations.
1. What data we collect
Only what's needed to provide the service: name, mobile number, address where the vehicle is, vehicle details (make, model, year, plate where applicable), requested date and time, and the content of the messages you send us. We collect no sensitive data and no data from minors.
2. What we use it for
- Booking, confirming and providing the requested mobile service.
- Contacting you on WhatsApp or by phone about your appointment, quote or service.
- Reminding you of the next maintenance, if you allow it.
- Keeping accounting and warranty records of the services provided.
- Handling requests, complaints and claims.
- Learning which ad produced your request, so that advertising is not spent where it does not work. For this your name and your mobile are first turned into an irreversible code, as explained in point 4.
We do not sell or hand your data to third parties for commercial purposes. We only share it with providers strictly needed to operate (for example, the messaging platform) and with authorities when the law requires it.
3. How we collect it
When you send the form, your request is recorded in Autron, the platform the shop uses to manage appointments, clients and service orders. That is where your record lives: the details you typed, the vehicle and the history of the services we provided. It is a technology provider that processes that data on LubriGo's behalf and under its instructions, not for its own purposes.
We also collect data when you write to us on WhatsApp, when you call us and when you use the site's chat: in all those cases the content of the conversation and the number you contact us from are kept.
Sending the form requires ticking the authorisation box. That box covers both handling your request and measuring which ad produced it, and it is independent of the cookie notice: you can decline cookies and still book your appointment, or accept them and book nothing.
4. Cookies and measurement
Besides the preferences your browser stores —the colour theme and the language, which never leave your device— this site may use Google Analytics 4 (Google Ireland Ltd.), to learn which pages get visited and where people come from, and the Meta pixel (Meta Platforms Ireland Ltd.), to measure which visits come from Facebook and Instagram.
Measurement starts with your visit, and you can switch it off. The first time you arrive you'll see a notice with two buttons: “Decline” switches off the measurement cookies —the site works just the same— and “Got it” leaves them running. You can change your mind whenever you like from “Cookie preferences” in the footer, and your decision is kept for six months. If you decline, the next page you open no longer loads any of these tools.
These tools belong to companies abroad, so accepting means an international transfer of that data, under the safeguards each one publishes in its own policy. Your vehicle's details are never shared with any of them.
When you send us a request through the form we tell Meta that the request happened, so we know which ad produced it. In that message your name and your mobile travel turned into an irreversible code (a hash): they do not receive them in readable form, cannot reconstruct them and do not use them to contact you —we are the ones who reach out, through the channel you chose. Neither your address nor your vehicle's details are shared.
That message does not depend on the cookie notice, but on the box you tick on the form: there you expressly authorise the processing of your data to handle the request and to measure which ad originated it. They are two separate permissions because they are two separate things —one is installing tools in your browser while you look at the site; the other is what we do with the data you deliberately handed us. If you want neither, write to us on WhatsApp or call us: nothing is reported through those.
The site also loads the chat widget from Autron, the platform we use to handle workshop requests. It is a contact tool, not an advertising one: it lets you message us without leaving the page.
5. Your rights
As the data subject you may, at any time: access, update and correct your data; request proof of the authorisation given; be informed of how it has been used; file complaints with the Superintendencia de Industria y Comercio; revoke the authorisation and request deletion of your data where no legal or contractual duty to keep it exists.
To exercise them, message us on WhatsApp or through the contact page. We answer enquiries within ten (10) business days and claims within fifteen (15), as the law requires.
6. Retention and security
We keep the data for as long as the commercial relationship lasts and as long as accounting and tax rules require. We apply reasonable measures against loss, unauthorised access or misuse, including not publishing contact details in plain text on this site.
7. Changes to this policy
We may update this policy. The current version will always be published on this page with its update date.